Warranty and Repair

If your Fenix light is not working correctly and/or you believe there is a manufacturing defect, we'll facilitate the repair or replacement of your item at our distributor and wholesale partner's repair center. 

Accidental damage? If you purchased the Extend product protection coverage, you can learn more about coverage and file a claim for your damaged item Click HERE.

Please read through the warranty policy below and then Click HERE to submit your warranty claim. 

**For returns and exchanges of fully functional, like-new products purchased from Fenix Store, please navigate to our Returns and Exchanges page HERE to start a return.**  

Fenix Limited Lifetime Warranty

- 15-day Free Replacement. Fenix will replace products with a manufacturing defect if you submit a warranty claim within 15 days of receiving your order.

- 1 to 5-year Free Repair. Fenix offers free repair within one to five years for most products from the date of purchase if problem develops with normal use. 

Different warranty period for different products:

Product Type Warranty
Flashlights, headlamps, bike lights, lanterns (including rechargeable lights) that do not have a built-in battery 5 years (battery for 1 year）
Flashlights, headlamps, bike lights, lanterns with built-in battery 2 years (battery included)
Rechargeable batteries, chargers, bike mount, and Remote pressure switch 1 year

The limited lifetime warranty does not apply to any of the following situations:
A. Defective due to normal wear and tear
B. Defective due to rough handling
C. Product defect or damage caused by battery leakage or battery misuse

Notes regarding warranty claims:

- The returned item will be inspected when received at the repair center and an assessment will be made to determine if the item is repairable. If the item can be repaired, it will be fixed and sent back to you as soon as possible. If the item cannot be repaired, store credit, in the form of a gift card, will be provided. (NOTE: No credit will be offered for lights without verifiable defects.) Repairs can take several weeks, depending on service center workload and parts availability. 

- Repair outside of warranty. If you have a problem with your Fenix light but it's outside of the full coverage warranty period, we'll do our best to help but there is a chance that parts won't be available. The item will be inspected when received at the returns center and an assessment will be made to determine if the item is repairable. If the item can be repaired, it will be fixed and you will receive an invoice for the cost of parts used to repair the item. If the item is not repairable, a discount will be offered on the purchase of a new product. 

- To receive a replacement on a product with a manufacturing defect, you must let us know there is a problem within 15 days of receiving your order. We can help you troubleshoot to see if the issue can be resolved before returning it. If you return a product believed to be defective, our team will first test and verify that the product is defective. If no defects are found you will have the option to get your returned unit back or receive a refund/store credit depending on the return period. New products will not be sent as a replacement for non-defective items.

- If our investigation reveals that the included battery is defective, but not the flashlight, only the battery will be replaced. 

**Notes regarding return shipping labels for warranty claims:

For items purchased from Fenix Store and returned within the full warranty time period, we will provide a pre-paid return label. A pre-paid return label will not be provided for lights purchased from a retailer other than Fenix Store or for repairs of any products outside of the full coverage warranty period. If your item is repaired, the repair center will send your product back to you at no cost. (Note: In order to use the pre-paid return label, you must be able to receive it via email and print it. If you cannot receive via email and print a label, you can still send the item back for return but you will have to pay for the return shipping.) 

Frequently Asked Questions

How do I register my Fenix flashlight/headlamp?
New flashlight purchased should be registered by filling out the warranty registration form. This will earn you an additional 6 months of warranty added on to the standard 2 or 5 year warranty.
    What is the Fenix Limited Lifetime Warranty?
    There are three categories of warranty. Check below to see which warranty applies to your product. The Fenix warranty covers the cost of repairing your unit. Note that the cost of shipping units to us for repair is not covered under warranty but we will pay for the shipping back to you after the repair is complete. Please note that a proof of purchase will be required to begin the warranty process.
     
    Full-Coverage Warranty: All parts and labor are 100% free when an item is covered under the full-coverage warranty. Items in this period that are non-repairable will be replaced with a new unit at no charge (comparable model or store credit may be offered if the returned model is no longer available).
    Limited Lifetime Warranty: For the limited lifetime coverage, all labor is free but there may be a charge for replacement parts. Any parts used in the repair are charged at cost, without markup. Items in this period that are non-repairable will be replaced with a new unit at a significant discount (a comparable model may be offered if the covered item model is no longer available). 
    Fenix Products Manufacturer's Warranty

    CATEGORY 1:
    Flashlights, Headlamps, and Bike Lights.
    (includes all lights which ship WITHOUT rechargeable
    batteries and those lights which ship WITH
    rechargeable batteries which can be removed from
    the light) Examples: TK series, LD series, E series,
    SD series, RC series, UC Series, Camping Lanterns,
    and UC35.

    5 Years on the Light
    (1 year on the included rechargeable
    battery if there is one) 
    **If you register your light, your warranty is extended an additional
    6 months

    CATEGORY 2:
    Flashlights, Headlamps, and Bike Lights which ship WITH
    a sealed battery pack which cannot be accessed by the customer. Example:  BC30R

    		 2 Years on both the light and battery pack
    **If you register your light, your warranty is extended an additional
    6 months

    CATEGORY 3:
    Accessories with electronic components
    Examples: Rechargeable batteries, battery chargers, bike mounts,
    and remote pressure switch

    		 1 Year (no extended warranty offered)

     

    What does the Fenix warranty cover?
    The standard warranty covers manufacturing defects.  Accessories included with a flashlight (such as pocket clips, lanyards, and holsters) are not covered by the warranty.  Normal wear is not covered by the warranty.  Battery leakage is not covered under the warranty.  You are purchasing a high-quality flashlight, so it is recommended that you select high-quality batteries to the specifications for your light. All alkaline batteries will leak if left unused over a period of time.  If you aren't going to use your flashlight for 2 weeks or more, it is recommended you remove alkaline batteries to minimize the chances of battery leakage.  

    How do I maintain my light?
    Before returning your light for repair, please see if performing some maintenance will correct the issue. Please review this page for tips on flashlight maintenance. Maintaining your light according to these suggestions will provide a longer product life. (Even if you don't see your model, these maintenance tips apply to most lights.)

    Search on our Knowledge Base and FAQs page for your model for lots of questions and answers, including troubleshooting steps.   

    My Fenix flashlight quit working within 15 days of purchase or has a defect upon arrival.  What do I do? 

    Any product which quits working in the first 15 days of purchase will be replaced with a new product as long as you inform us of the problem within 15 days of receiving the item. Please first search for you lights on our Knowledge Base and FAQs page and try the troubleshooting options available there. If the troubleshooting does not fix your issue, you can follow the instructions at the bottom of that page to set up a return. If a light with a battery carrier (TK35, TK35UE, BC30, TK41C, TK75, etc.) is returned and the only defect is the battery carrier, we may replace only that piece rather than the entire unit since the unit itself has no defects. This would also apply if it is found that only a battery is defective. If, after return and inspection, the product is deemed to be defective, we will replace it with the same model or, if the model has been discontinued, with the improved model or a similar item. 

    ADDITIONAL POLICY REGARDING ELITE SERIES CERAKOTE FLASHLIGHTS: Sometimes minor scuffs and scratches may occur to the lens during the coating process. These minor abrasions are not considered returnable defects so long as they do not significantly affect the use of the flashlight. Elite Series coating is expected to last at least a year with only minor wear. Excessive wearing of the coating before that time may qualify for free re-coating. Wear after one year of use is not warrantied.

    I received my Fenix flashlight more than 15 days ago but it quit working and is still covered under the warranty. What do I do?

    All Fenix flashlights and other electronic products have some sort of warranty which you can view above. Fenix Store will perform warranty work on all Fenix products regardless of where purchased. Customers who purchased from Fenix Store will receive free return shipping for the life of the warranty. Customers who have purchased their flashlight from a retailer other than Fenix Store will have to pay for return shipping but we will ship the product back to you at no charge. You will not be charged parts or labor for any warranty work. Please first search for your light on our Knowledge Base and FAQs page and try the troubleshooting options available there. If the troubleshooting does not fix your issue, you can follow the instructions at the bottom of that page to set up a return.

    My Fenix flashlight is outside of the full-coverage warranty period.  What do I do?

    Fenix offers a Limited Lifetime Warranty. There is a full-coverage period where both parts and labor are covered. See above for details. After the Full-Coverage period is over you have a Limited-coverage Warranty or the life of your light. Repairs will be made with no labor charges and, as long as parts are available from the manufacturer, you will only be charged for the cost of the parts needed to repair your light. You will have to pay for the cost of shipping the item to us but we will pay for shipping the item back to you after the light has been repaired. Please first search for your light on our Knowledge Base and FAQs page and try the troubleshooting options available there. If the troubleshooting does not fix your issue, you can follow the instructions at the bottom of that page to set up a return. If parts are no longer available for your flashlight, you will be offered a discount on the purchase of an upgraded model. 

    How long does it take to get warranty or service work done?

    Fenix Store facilitates most repairs in our partner repair center in Oklahoma and are normally completed within 30 days of receipt as long as parts are available. If parts are not available or the problem can't be fixed at our repair center, the light will be sent back to the manufacturer which can take additional time. There are also times when we are out of stock on certain parts which could delay the work. We will do our best to keep you informed of the progress.

    Am I charged for warranty work?

    For flashlights still under the full-coverage warranty, you will pay nothing if the light was purchased from Fenix Store but may need to purchase a shipping label if the light was purchased from a different retailer.  You will not be charged parts or labor for warrantied flashlights. Fenix Store pays to ship the item back to its owner.

    For flashlights out of the full-coverage warranty period, customers will need to pay for shipping to the service center. Customers will be charged for any parts needed to make the repairs but not for labor. Shipping from our service center back to the customer will be free.