Shipping Policies and Information
- Free shipping is available to all customers for purchases over $25.
- Except for expedited shipping, we will ship by the least expensive method which is typically USPS first class mail.
- Orders placed by 12:30 p.m. Central Time will often ship the same day whenever possible. We cannot guarantee this because same-day shipping may not always be possible based on our order volume and stock availability, especially during the holiday season.
- Our Shipping Department and offices are closed on the weekends and major holidays. Orders placed over the weekend or on holidays will ship on the next business day at the earliest. We often have high order volume over these days so it is sometimes possible that orders placed during weekends and holidays may not ship until the next 2-3 business days.
- You will get an order confirmation email when your order is placed and a shipping confirmation email with your tracking number once your shipping label is created. Item pricing in the shipping confirmation email will not reflect any discounts that you took on your order. Look at your order confirmation email to confirm if any discounts were applied.
- Please check the order confirmation email to ensure all shipping information is correct. Once an order has shipped we cannot adjust the shipping address and cannot reship another order to the correct address until the original one is returned to us. If you need to change anything with your order once it is placed, is is important that you immediately call our office at 877-449-3301 (during office hours). We often ship quickly so please call to make the changes before we begin processing!
- If you need to provide special instructions with your order, please enter that information in the Comments Section of your order.
- Fenix Store reserves the right to require a signature on a package shipment for any reason and without prior notification.
- Shipments not received must be reported as missing within one month of the original shipping date. If an inquiry is not opened and the order is not reported as missing by this time it will be considered forfeit.
- Individual items missing from an order that was received must be reported within 30 days of receiving the order. If an inquiry is not opened and the item(s) is not reported missing by this time it will be considered forfeit.
- If you have any questions, please email email@example.com or call us at 877-449-3301 prior to placing your order.
- Lost/damaged/stolen during shipment? If you purchased an shipping protection from our partner, Extend, you can learn more HERE or file a claim HERE.
We will select the best shipping carrier for the job depending on the service that you choose. If you require your package to be shipped via a particular carrier (USPS, UPS, etc) please reach out to our customer service department prior to placing your order or place your order on the phone and tell your representative.
- Free Shipping: This option is only available if your cart subtotal is greater than or equal to $25, after applicable coupons and before calculating shipping charges. By choosing Free Shipping you elect for Fenix-Store to ship your order by the least expensive method available to us, regardless of carrier or service. Shipping time will vary depending on which carrier and service are used but is most commonly around 5 business days.
- Standard "Economy" Shipping: Our most cost-conscious option. 2-14 days in transit; most commonly around 5 business days.
- 2-3 Day Delivery and 3-5 Day Delivery: We will ship your order via whatever carrier promises to deliver your package in three or five business days (depending on option selected) or less. PLEASE NOTE: The number of days specified in Expedited shipping services only include business days and does not count the day it ships. Carriers do not pick up (and we do not ship) on weekends or holidays.
- For example, an order placed with 2-3 Day Delivery on Friday afternoon will be shipped on Monday and delivered by Thursday. (Orders placed over the weekend will not ship until Monday.)
- **NOTE: Expedited shipping options do not guarantee faster processing, they only guarantee faster transit. We do our best to expedite processing on orders with paid shipping but this is not always possible based on order volume and stock availability.
Back Ordered and Pre-Order Products
Items that have a "Pre-Order Now" button on their product page instead of an "Add To Cart" button are not currently in stock. These items are available for sale but are not currently in stock. They are either newly announced products that have not been released yet (pre-order) or currently released items that are temporarily out of stock (backorder). Please note the expected release date listed on the product page for these items is not a guarantee and is subject to change. The listed date is our best estimate for when our next shipment of these items will arrive but the factory sometimes changes their timeline and some items can take longer to arrive than expected.
IMPORTANT NOTE: When you place an order for a not-in-stock item, the whole order might be held until the affected item is available. In other words, even if your order has some items that are in stock, if the order has items that are not in stock, the order might not ship until the backordered or pre-ordered items are available. If you would like to order a not-in-stock item as well as in-stock items and have the in-stock items ship ahead of time, please place these orders separately or send an email to firstname.lastname@example.org with your order number to request that the order be split.
INTERNATIONAL CUSTOMERS: Unfortunately, Fenix-Store is authorized to sell Fenix products only within the United States of America (including APOs and US Territories). International (non US-based) customers can use a freight forwarder to receive orders as long as the freight forwarder has a US address. If you would prefer to have the order shipped to your country (not in the US), please contact the manufacturer directly at email@example.com for the name of the Fenix distributor for your country.
FRAUD PREVENTION MEASURES
Fenix Store makes use of a 3rd party fraud prevention service called NoFraud. All orders are screened automatically as they are placed and the majority of customers will not see any delay with their order. Rarely, you may find your order status marked as "Manual Verification Required." In this event please expect an email or phone call from the NoFraud team to verify some details about your order. You can trust that NoFraud is a legitimate organization that is working with us at Fenix Store to help service your order as quickly as possible. If you would like to avoid the possibility of any additional investigation, please pay via PayPal. Orders paid via PayPal will never require Manual Verification because of PayPal's internal protections.
- Only ONE discount code is allowed per order, including Lumen Bucks Reward discount codes.